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Terms and Conditions

These terms cover your use of everwest.store and your purchases from the EVERWEST clothing and accessories store in London, Ontario. Please read them before buying.

Last updated: 31 August 2026

1. About Us

This website is operated by EVERWEST LTD ("EVERWEST", "we", "us", "our"), a retail store selling clothing, footwear, bags, jewellery and related accessories.

  • Company name: EVERWEST LTD
  • Director: Diana Olmstead
  • Registered address: 636 Marshall St, London, Ontario, N5W2W9, Canada
  • Email: hello@everwest.store
  • Phone: +1 647 361 4317
  • Website: everwest.store

2. Acceptance of Terms

By browsing this website, submitting the contact form, or buying goods from our store, you agree to these Terms and Conditions. If you do not agree with any part of them, please do not use the site or purchase from us.

Nothing in these terms limits the rights you have as a consumer under the Ontario Consumer Protection Act or other applicable law. Where these terms conflict with those rights, your statutory rights apply.

3. Our Products

We sell garments and accessories in person at our store address. Our range includes:

  • Women's and men's clothing, including knitwear, tailoring and outerwear
  • Footwear in whole and half sizes
  • Bags, belts, scarves, hats and gloves
  • Jewellery and small accessories
  • Children's clothing

All items are subject to availability. Because we buy in small quantities from a limited number of labels, a piece you have seen previously may not be repeated once it sells through. Displaying an item on this website is not an offer to sell and does not guarantee it is currently in stock.

Please note. This website is an information page for our store. It does not take orders or process payments online. All purchases are made in person at 636 Marshall St, and stock can only be confirmed by phone or by visiting us.

4. Prices and Payment

4.1 Prices

Prices are shown in Canadian dollars at the point of sale and exclude applicable taxes, which are added at the till. We may change prices at any time, but a change will never affect a purchase you have already completed.

4.2 Payment

Payment is taken in full at the time of purchase. We accept the payment methods displayed at the counter. Ownership of an item passes to you once payment has cleared, even where the garment stays with us for alteration.

4.3 Pricing errors

If an item is displayed at an obviously incorrect price because of a labelling or system error, we will tell you before completing the sale and you may choose whether to proceed at the correct price.

5. Returns and Exchanges

We want you to be happy with what you take home. You may return an item within 30 days of purchase for an exchange or store credit, provided it is:

  • Unworn, unwashed and in its original condition
  • Still carrying its original tags
  • Accompanied by your receipt or proof of purchase

The following cannot be returned or exchanged, other than where the item is faulty:

  • Garments that have been altered at your request
  • Pierced jewellery, for hygiene reasons
  • Underwear, swimwear and hosiery where the hygiene seal has been broken
  • Gift cards

Faulty goods are a separate matter. If an item develops a fault that is not the result of normal wear, accidental damage or incorrect care, bring it in and we will repair, replace or refund it as your statutory rights require.

6. Alterations

Standard alterations to garments bought from us — hems, sleeve length, waist adjustments and simple tapering — are carried out at our cost. More involved work is quoted before we begin, and we will not start it until you have agreed the price.

We will confirm the measurements with you and, where practical, pin the garment during a fitting. Once a garment has been cut or altered it cannot be returned or exchanged, and we will tell you this at the counter before any work starts.

Turnaround times given to you are estimates made in good faith. We are not liable for losses arising from a delay, though we will always tell you as soon as we know a date will move.

7. Holds and Reserves

We will hold an item behind the counter for up to 48 hours at your request, at no charge and without payment. After that period the item returns to the shop floor and we cannot guarantee it will still be available.

8. Gift Cards

Gift cards may be used against any item we stock and can be topped up in store. They do not expire, cannot be exchanged for cash, and are treated as cash if lost — we cannot replace a lost or stolen card. Where a purchase costs less than the card balance, the remainder stays on the card.

9. Colours, Sizing and Descriptions

Photographs on this website are illustrative. Screen settings vary, so a colour or texture may look different in person, and images may show a piece styled with items not included in the price.

Sizing is not standardised across labels, and two garments marked the same size may fit differently. We are glad to advise which labels run small or large, but the final judgement of fit is made in the fitting room.

10. Intellectual Property

All content on everwest.store — including text, layout, graphics, icons and the EVERWEST name and logo — is owned by or licensed to EVERWEST LTD and may not be copied or reproduced without our written permission. Brand names and trademarks belonging to the labels we stock remain the property of their respective owners.

11. Limitation of Liability

Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection legislation.

Subject to the above, our liability in connection with any item is limited to the price you paid for it. We are not liable for indirect or consequential losses, and we are not responsible for damage caused by wear, accident, or failure to follow the care instructions supplied with a garment.

12. Website Use

This website is provided for general information about our store. We aim to keep it accurate and available, but we do not warrant that it will be uninterrupted or error-free, and stock, prices and opening hours may change without the site being updated immediately.

You agree not to misuse the site, including attempting unauthorised access, introducing malicious code, or scraping content for republication. Where we link to external websites, those links are for convenience only and we are not responsible for their content.

13. Cookies and Personal Data

This website uses a small number of cookies and similar storage to keep the site working correctly and to remember your cookie preference. On your first visit you may accept or decline; your choice is stored locally on your device and can be reset by clearing your browser storage.

Information you submit through the contact form — your name, email address, optional phone number and message — is used solely to answer your enquiry or arrange your appointment. We do not sell or rent personal information. You may ask us to correct or delete your details at any time by writing to hello@everwest.store.

14. Governing Law

These terms and any dispute arising from them are governed by the laws of the Province of Ontario and the applicable laws of Canada, and the courts of Ontario have jurisdiction.

15. Changes and Contact

We may update these terms from time to time to reflect changes in our store or in legal requirements. The version published on this page at the time of your purchase applies to that purchase.

Questions are welcome — write, call, or ask at the counter.

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